Privacy Notice

We take care to protect the privacy of our clients and their associates.

This privacy notice is a public declaration of how NatWaste Limited applies the Data Protection Principles and Rights afforded to individuals by the General Data Protection Regulation (GDPR), to the personal data that we process. NatWaste Limited is committed to complying with the principles relating to the processing of personal data under GDPR.

Who is collecting information about me?

Trading name: NatWaste Limited, 1 Ellesmere Road, Cannock, WS11 1PJ
Company number: 228 2470 14
Registered office address: 1 Ellesmere Road, Cannock, WS11 1PJ
Point of Contact:
General Manager, NatWaste Limited, 1 Ellesmere Road, Cannock, WS11 1PJ
Email: mail@natwaste.com
Website: www.natwaste.com

What is your legal basis for processing my information?
NatWaste process your data on the legal basis of Contractual Obligations.

What are the ” Contractual Obligations ” being pursued that allow you to process my information?
NatWaste act as a Data Controller of our Employee, Customer and Supplier data and as a Data Processer on behalf of our Customers’ in respect of their purchasing of waste management services.

A controller determines the purposes and means of processing personal data.

A processor is responsible for processing personal data on behalf of a controller. Further detailed definition of the controller and processor roles can be found on the ICO website:
https://ico.org.uk/fororganisations/guide-to-the-general-data-protection-regulation-gdpr/

The Contractual Obligations pursued by NatWaste are;
To offer waste management services and other relevant products to our Customers;

To provide a quote to potential Customers, at the request of said Customer;

To provide purchase orders for the requirement of services of our customers to our Suppliers

The data collected and processed is required to fulfil the contract between the Customer and NatWaste, and NatWaste and the Supplier. The information is made available to both parties.

We understand that our Customers and Suppliers would expect us to use their data in this way, and that doing so has a minimal privacy impact.

The method and frequency of communications to customers and suppliers does not impact vulnerable individuals.

Data collected is collected from the “Credit Application Form”, which is completed by the customer when their account is first opened with NatWaste. This doesn’t apply to none trade account customers, whose data is taken verbally when the request for a quote is made.

What information are you collecting about me?
We collect and store data for the purposes of providing a service thus fulfilling a contract to the Customer.

The categories of personal data that we collect, and process are:

Customers
Personal details: e.g. contact name, address, email, telephone number for your business;
Financial details: e.g. credit card details (none trade account customer), details of your business;
Employment details; e.g. Name, company address, email, and telephone number of your company directors and executive officers;

Suppliers
Personal details: e.g. contact name, address, email, and telephone number for your business;
Financial details: e.g. bank account;
Employment details; e.g. Name, company address, email, and telephone number of your company directors and executive officers;

Why are you collecting information about me?
By submitting your personal information via a trade application form, or over the telephone at the point of enquiry, you shall be consenting to it being processed in the manner described below by NatWaste.

To carry out our obligations arising from any agreements entered between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other goods and services we offer that are like those that you have already purchased, enquired about or we feel may be of interest you; to communicate with you to gain feedback on our products or services in order to improve them; to notify you about changes to any of our services; to ensure that content from our site is presented in the most effective manner for you and for your computer. to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

Who might you share my information with?
We may share your personal information with any member of our group, the NatEco group.

We may share your information with selected third parties including:

Suppliers and sub-contractors for the performance of any agreement we enter with them or you.

Where might you transfer my information outside the UK?
Your personal data will not be transferred outside of the UK or the EEA.

What rights do I have?
You have the following Individual Rights. Should you have any enquiries about how we use your data or wish to action your rights please contact:

General Manager
NatWaste Limited, 1 Ellesmere Road, Cannock, Staffordshire, WS11 1PJ
The right to be informed
NatWaste provides fair processing information by way of this Privacy Notice.

The right of access
You have a right to obtain confirmation about how we are processing your personal data and what data we hold about you. You can view this by requesting a copy of it. Should you request a copy of your data, including your personal data, NatWaste will provide this within one month of the request unless there are exceptional reasons for not doing so.

The right of rectification
If any information held is inaccurate or incomplete, you have the right to have that information corrected or completed; if other parties have been passed the information, where possible we will inform them of the rectification undertaken. All individual customer data is available to the customer to rectify.

The right to erasure (also known as the “right to be forgotten”)
You have the right for your information to be erased. We will delete or remove your information on request if there is no compelling reason for us to keep it, such as for the on-going administration of your account with us.

The right to restrict processing
You have the right to “block” or suppress processing, this won’t affect the processing done so far, but will stop further processing. When processing is restricted, NatWaste are permitted to store your personal data, but not to process it further. The business can retain just enough information about you to ensure the restriction is respected in the future. For registered customers, exercising this right may prevent you from remaining a member of NatWaste e.g. where we are no longer able to process your data to perform our contractual obligations. Where account creation has not been completed, exercising this right would block us from processing your data for marketing purposes, and for completion of your registration.

The right to data portability
You have the right for your information to be provided in a machine-readable format to enable easy transfer between processors. This right is available to the personal data provided by you.

The right to object
You have the right to object at any time to processing based on contractual obligations of NatWaste when NatWaste act as Data Controller, or in the performance of a task in the public interest I exercising of official authority (such as a police investigation); direct marketing (including profiling), and processing for purposes of scientific I historical research and statistics.

Rights related to automated decision making and profiling
Where we use automated decision making that produces a legal effect, or similarly significant effect on you we will inform you how and when this will happen.

The right to complain
If you wish to discuss your personal data or lodge a concern about the way in which it is handled, please use any of the following details:

Email:
mail@natwaste.com

Post:
1 Ellesmere Road, Cannock, Staffordshire, WS11 1PJ

The right to complain to the Supervisory Authority
If you are unhappy with our response, you have the right to complain to the Supervisory Authority, the details of which are below:

Supervisory Authority: Information Commissioner’s Office (ICO)

Website: https:l/ico.orq.uk/concerns/